Global Entrepreneurship Week: The Contact Company

The Mayoral 100 Club, founded by Mayor Joe Anderson, is an exclusive business initiative that opens doors within the city and contributes to the growth of the local economy. Throughout their membership, large companies and SMEs showcase their business to international markets, connect with key decision makers, and gain national media coverage and commercial opportunities while also achieving CSR objectives through cultural and social engagement.

4,935 new companies started up in Liverpool in 2016, a 9% surge on the previous year, which equates to 14 new businesses every day. Furthermore, there was an increase of 5.45% in new business ventures across the Liverpool City Region in the same period.

To celebrate the tenth anniversary of Global Entrepreneurship Week, we are championing our entrepreneurial 100 Club Members and local companies by learning more about their motivations, what inspires them, and the challenges they have faced along the way.

From humble beginnings, Asif Hamid, MBE started off in a two-up, two-down house – working at a call centre. It was an industry he thrived in, and worked hard to rise through the company before being headhunted to another business. Although he had such a fantastic experience, he knew that he really wanted his own business in the customer contact industry.

In 2006, The Contact Company was launched. A small team of 15 with big ideas about customer service has grown into two purpose-built facilities, over 1,100 employees and plans to turnover £40m in the next five years.

The Contact Company is now recognised as one of the largest independent call centres in the UK, Asif says

 “The people you surround yourself with make a real difference – people are extremely important to me. I enjoy listening, networking, and learning from others. It’s something I feel made a real difference at the start of my career.”

Asif is motivated by seeing others succeed, expanding his business and creating more opportunities for local people and the economy. Supporting other businesses and entrepreneurs through his roles as Chair of both the Wirral Chamber of Commerce and the Liverpool Local Enterprise (LEP) brings enormous satisfaction and is something he feels incredibly fortunate to be a part of.

Truly come full circle – at one time Asif was handling calls for Argos, and now the retail giant is one of his clients. Success, he says, is attributed by not just the accolades, but “building a legacy for the long-term; creating economic regeneration and ensuring opportunities for future generations.”

If you would like to discover more about joining the Mayoral 100 Club, read about how it can benefit you and your business.